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Express - Day Fitting Service - Wooden Template System
Express - Day Fitting Service - Wooden Template System
Terms
Rock & Co. offers a complete professional service from initial first contact until the end of installation. We do not forget about you , any questions you have with your granite worktops thereafter we are here to advise and help. Rock & Co. is a third party and subcontracts out our work to qualified and professional fitters.
Fully trained professionals carry out all templating and fitting and the required stone is cut at a local purpose built manufacturing centre.
Variation in Colour
Granite is a natural material and we are therefore unable to guarantee its colour or pattern. Natural variations are part of the stones appeal, beauty and character and should not be seen as a fault. When samples are submitted it should be noted that exact resemblances cannot be guaranteed. No guarantee can be given that the colour shades of the materials supplied against extension orders will match exactly the original supplies.
Payment Terms
We generally do not ask for the full value of the work until satisfactory completion. We do however require a deposit before we purchase any stock or proceed with manufacturing.
Balance is payable on completion of work before our subcontractor leaves the site or prior to collection/delivery. Balance is payable to the fitter or via credit/debit card by calling our sales team in the shop.
Cancellation
Deposits are not refundable unless agreed in writing or by email . If the order has already started being processed then you the customer will be liable for full payment .
Delivery
Delivery to areas which are significant distance from our site will incur an extra delivery charge.
Delays to fitting
Orders are accepted and dates given conditionally upon our being able to secure the necessary labour and materials and without responsibility through risks and uncertainties of manufacture, accidents, strikes and other causes beyond our control. In the unlikely event of this happening, we will of course keep the customer notified at all times. We cannot accept any liability from any loss incurred on any delay in delivering our product. If for any reason no one is available to receive us at the property or the kitchen is not ready, we reserve the right to charge additional costs for any extra journeys made.
Quotes
Any price quoted to you is based on the information you supply, all quotes are approximate /estimates, if on template dimensions are not as previously quoted, changes to the price will be expected. Unless stated otherwise we have included for pointing joints between our materials only, (i.e. granite to granite joints)and not for joints between our materials and other finishes. Prior to installation we require completed carcasses, bases fully secured and level. All job information readily available(i.e.,manufacturers templates for sink/hob cut outs, tap holes etc)
Faults or damages : Faults or damages must be reported within the firsts 14 days otherwise any claims will be invalid.
Ownership
All materials supplied by Rock & Co. or our subcontractors remains Rock & Co. or our subcontractors property until full and final payment has been received.
PLEASE CONTACT US REGARDING ANY ENQUIRIES RELATED TO OUR TERMS AND CONDITIONS
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